Messenger Marketing
The powerhouse tool for digital customer communication. With oneDialog, you can consolidate all messaging and social media channels, online appointment booking, and many other digital customer services into a 100% GDPR-compliant app for your partners.
Professional customer communication,that makes an impact
Today, 7 out of 10 customers prefer to send a message* to a company rather than call or send an email—they expect quick, personalized responses through their preferred channel. But in practice, inquiries get lost amid the multitude of platforms and chat channels, valuable leads go untracked, and you, as a brand, have no insight into how communication is handled on the ground.
*Source: Kantar/Meta, "The State of Business Messaging," 2025
oneDialog changes all that: All chats are consolidated into one app, your partners respond three times faster, and every lead is captured and tracked. With the Brand Cockpit ,you maintain full control over content, templates, and tone—withevery customer interaction.
And that's just the beginning! Discover all the features of the multi-messenger app that make your partners' day-to-day work easier and provide their customers with a first-class service experience.
Closer to the customer
WhatsApp calls, voice messages, Instagram, Facebook, Google Business—your partners communicate through the channels their customers use every day. Personal, direct, and 24/7, even after closing time.
Significant Competitive Advantage
Professional digital services that local competitors simply can't offer. With oneDialog, your partners gain a real edge in customer communication.
Protect Your Brand Identity
Every customer interaction is a brand interaction. Make sure your partners communicate professionally and in line with your brand guidelines—at every location. Everything is 100% GDPR-compliant.
All customer interactions inone app
No more app-hopping. Your partners can respond to WhatsApp, Instagram, Facebook, Google Business, website chats, and email all from a single inbox—quickly, clearly, and without missing a thing.
Automation handles opening hours, directions, frequently asked questions, and more. Complete service and sales processes —from filing a claim to scheduling an appointment— take place as a series of messages directly within the messenger app. This frees up your partners’ time for what really matters: personal customer interaction.
Who discussed what and when? Every customer interaction is documented and available to the entire team at a glance— including legally compliant opt-in management for newsletters and promotions. This makes every conversation feel personal, even if it took place weeks ago.
A must-have in today's world: online appointment scheduling —via Google, WhatsApp, or your own website. Your partners can organize appointments and tasks in an app with automatic reminders, resulting in up to 90% fewer missed appointments.
A customer writes, a colleague replies. Inquiries can be easily assigned within the team and handled collaboratively. That way, no issue is left unaddressed, no matter who is available at the moment.
Price lists, contract templates, promotional materials—make important documents available to your partners in one central location within the app. Your partners can access up-to-date documents at any time and share them directly with customers via chat on their cell phones.
What topics matter most to your partners' customers? oneDialog provides anonymized insights into customer behavior and trends, so you can refine your offerings in a targeted, data-driven way.
Your control dashboard for your entire partner network. Manage CI-compliant templates, distribute centralized newsletters locally, inform partners in real time via “Brand Broadcast,” and compare every location through benchmarking—all from a central location, all at your fingertips.
The key Benefits
For You as a Brand
- Use oneDialog as a direct channel of communication for your local sales partners and their employees
- Provide brand-compliant templates for WhatsApp, WhatsApp newsletters, and other channels
- Define how bots communicate with end customers via WhatsApp
- Get reports on WhatsApp usage and WhatsApp content that comply with data protection regulations
For your local partners
- Quick access to routine tasks —edit and manage social media posts, comments, and reviews right in the app
- Up-to-date brand assets and information at your fingertips at all times
- Messaging via platforms such as WhatsApp, email, and Facebook is consolidated into a single app and can be managed centrally
- Create Relevant Content and Assetswith AI Support
- Generate leads automatically and guide prospects through the sales process until the deal is closed
- Schedule and publishsocial media posts directly through oneDialog
- Track the performance of current campaigns in the dashboard
Your Extra for local success
Custom Branding
The oneDialog app is customized to match your corporate design. You define the look, processes, and features. Your partners work with a tool that looks and feels like your own.
Personal Onboarding
We guide your partners through the setup process: installation, channel linking, and sending the first message. No IT project, no prior knowledge required—every partner is up and running in just a few minutes.
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